Technical Support Plans - Process, Terms and Conditions
- Night Time Support - Webner software team sits in India (Mohali - North India) and works from Mon to Fri - 4.00 am GMT to 2.00 pm GMT. But we provide need-based Night Support as well for emergency situations in your plan at nominal extra cost. Exact price of this can be enquired at the time of communication with us. You can write to us at email@example.com or our software development front at firstname.lastname@example.org.
- Flexibility in Using the Hours - Although you enter average monthly hours required on Custom Plan Calculator page but we do not hold you to use all your monthly hours each month. You can use less or more than average monthly hours in each month as the need may be. You get a collective plan of X number of hours with validity of Y months where X and Y are total values.
- Payments and Plan Activation - When you register on our website your account is created with the plan you have requested for. This sends us an email so that we could send the invoice to you and provision your account. Provisioning means activating your account and a staff member from our company is assigned to your project to assist you. You can register for free and someone from our team will connect with you within 12 hours of your registration. We accept payments through Paypal or Bank Wire Transfer (ACH is also available but within USA only).
- Resource Expertise - Developers and administrators with experience in the technologies in which your projects are built will be assigned to your projects. For infrastructure a system admin will be assigned to manage and implement the best practices to keep your infrastructure in good health. You will be connected with the resources who will work on your tasks and you can have regular meetings with them.
- What all will be Logged - Apart from H/W or S/W assistance you can use the plan hours for meetings, technical assistance, documentation, internet research or any other such activity. Every such activity is considered a task. Each hour used will be logged in this support system under your support plan and you will receive an email with the details of the task and hours consumed. In this way you can always keep track of your plan hours.
- Support Hours Carry Forward - Plan hours do not carry forward beyond expiry date except if you renew the plan before plan expiry in which case 50% fo the remaining hours are forwarded.
- Top Up Hours - In case you exhaust your support hours before end of validity you can opt for top-up hours at same per hour price as your current plan gives to you.
- Regular Software Development - Our Technical Support Plans are for day to day assistance regarding Hardware and Software in use by you. For regular software development needs (like dedicated developers or fixed quote for a project) kindly write to our development email id email@example.com.